We Endeavour to process and deliver orders as quickly as possible. Website orders will be processed and dispatched subject to credit card and address details being correct.
UK – up to a maximum of 7 working days
*Excluding equipment and heavy item. Add to basket for individual delivery charges.
Delivery times exclude weekends.
Delivery of some equipment may take longer, please contact our customer service team who will be happy to hear from you and give you a predicted lead time for any item you are interested in.
Please note any items not delivered to you will be held on backorder for you and shipped as soon as they become available.
Our delivery times are offered in good faith and as transport delays and other circumstances are out with our control, we cannot be held responsible for any late deliveries. Please read our terms and conditions for more detail.
Your order should have reached you in perfect condition and we hope that it is to your total satisfaction. (If by chance the packaging arrives damaged, it is essential that this is recorded when signing for your goods)
Please be aware that if an item is not listed on your invoice then it is out of stock. A message will be sent to your Banana Beach Ltd account to advise on the expected delivery of these items.
Returns must be notified to our office in advance. The office will then issue a Returns Reference Number which must be clearly displayed on the returned parcel and enclosed correspondence.
Damaged or Faulty Products must be notified to our office within 24 hours and returned to us within 14 days of dispatch.
Shortages must be reported to our office within 24 hours – after this period of time we are not at liberty to replace or refund you.
Unacceptable If you return an item or report a shortage outside the terms of our policy, your statutory rights do not apply. We will not refund or replace the product.
Statutory Right when an item has a fault that was present when it was delivered, or a fault that appeared soon after purchase (after 28 days), you may have the right to return the item for a full refund or the right to a replacement. These rights do not apply in respect of fair wear and tear, misuse, accidental damage, or where you decide you no longer want the item.
Office contact details
Telephone: 01274 606 404
Address: Banana Beach Ltd, Park View Business Centre, Wibsey Park Avenue, Bradford, West Yorkshire, BD6 3QA
Please note that all our products are covered by a minimum full 12 month Return to Base warranty. Some items will carry extended or home service warranty cover. If this is the case, details will be advised on the individual product pages.
Under a RTB warranty, should your product develop a fault within the warranty period, we will aim to assist with advice or replacements parts as appropriate. Parts supplied under warranty are free of charge, including postage. Outside the warranty parts are charged at cost plus postage and packing.
Only as a last resort would we require you to return an item for inspection. This situation is extremely rare. At the discretion of Banana Beach Limited, collection and return may be arranged at our cost.
YOUR RIGHTS UNDER THE DISTANCE SELLING REGULATIONS (DSRs)
If you are contracting with us as a consumer online or by phone, you have the right to cancel your contract any time up to 7 working days after the day on which you receive your goods. You must take reasonable care of the goods whilst in your possession and collection arrangements made, promptly at your cost. If we collect the item from you, we will charge you the cost of collection (up to £60 in some cases). You will be notified of the charge at the time of cancellation.
Return items must be boxed in order to be transported through a standard courier system. Unboxed items can be collected on dedicated services, but large additional charges would apply.
You must notify us of the cancellation of the contract by email (email@example.com) or by telephone (01274 606 404).
Returns should be directed to our warehouse address:
Banana Beach Limited, Park View Business Centre, Wibsey Park Avenue, Bradford, West Yorkshire, BD6 3QA.
This returns information is not intended to be a full statement of your rights under the Distance Selling Regulations or other relevant consumer legislation’ Full details of your rights under all such legislation are available from your local Citizens Advice Bureau or your Local Authority’s Trading Standards Office.
If you require any clarification in respect of our returns policy and arrangements, please contact us. We will be pleased to assist.
Banana Beach Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Banana Beach Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/8/12.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Banana Beach Limited, Park View Business Centre, Wibsey Park Avenue, Bradford, West Yorkshire, BD6 3QA.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
1. Use of Banana Beach Limited
The bananabeachdirect.co.uk site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the bananabeachdirect.co.uk site you agree to be bound by these Terms and Conditions. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on account registration or via a suitable announcement on the bananabeachdirect.co.uk site. The changes will apply to the use of the bananabeachdirect.co.uk site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the bananabeachdirect.co.uk site. If you continue to use the bananabeachdirect.co.uk site after the date on which the change comes into effect, your use of the bananabeachdirect.co.uk site indicates your agreement to be bound by the new Terms and Conditions.
3. Account Registration
To register with bananabeachdirect.co.uk you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
4. Password and security
When you register to use the bananabeachdirect.co.uk site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. If bananabeachdirect.co.uk has reason to believe that there is likely to be a breach of security or misuse of the bananabeachdirect.co.uk, we may require you to change your password or we may suspend your account in accordance with paragraph 16 below. Please ensure that your account registration details are correctly provided and complete. Inform us immediately of any changes required to the registered information by accessing your account to update the information you provided us. bananabeachdirect.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
6. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be processed. Once payment has been received by us we will confirm that we are sure that the goods ordered are available in stock by sending an email to you at the email address you provided upon account registration. We will then dispatch the goods to the address provided upon your account registration. In the unlikely event that the goods ordered are not available, we shall email you at the email address you provided upon account registration and arrange for your payment to be re-credited to your account within 7 days.
7.1 The price payable for goods that you order are as set out in our website.
7.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges and restricted delivery areas are fully detailed in our delivery policy.
8. Right for you to cancel your contract
8.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
8.2 Please read our returns policy.
8.3 If you have received the goods before you cancel your contract then you must arrange for a return delivery to bananabeachdirect.co.uk (Recorded Delivery or Special delivery is recommended so that a signature is obtained).
8.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned to Banana Beach in the condition they were delivered to you. We shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
9. Cancellation by us
9.1 We reserve the right to cancel the contract between us if:
9.1.1 We have insufficient stock to deliver the goods you have ordered;
9.1.2 We do not deliver to your area; or
9.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
9.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
10. Delivery of goods to you
Please read our delivery policy.
11.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
11.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
11.2.1 To make good any shortage or non-delivery;
11.2.2 To replace or repair any goods that are damaged or defective; or
11.2.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.
11.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 11.2.3 above.
11.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable UK law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Banana Beach Limited, Park View Business Centre, Wibsey Park Avenue, Bradford, West Yorkshire, BD6 3QA, and all notices from us to you will be displayed on our website from to time.
13. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
You may not use the bananabeachdirect.co.uk site for any of the following purposes: disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; gaining unauthorised access to other computer systems; interfering with any other person’s use or enjoyment of the bananabeachdirect.co.uk site; breaching any laws concerning the use of public telecommunications networks; interfering or disrupting networks or web sites connected to the bananabeachdirect.co.uk site; making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner; bananabeachdirect.co.uk reserves the right to refuse to post material on the bananabeachdirect.co.uk site or to remove material already posted on the bananabeachdirect.co.uk site. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with: any claim by any third party that the use of the bananabeachdirect.co.uk site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; any claim by any third party that the use of the bananabeachdirect.co.uk site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the bananabeachdirect.co.uk site by you.
15. Availability of the bananabeachdirect.co.uk site
Although bananabeachdirect.co.uk aims to offer you the best service possible, bananabeachdirect.co.uk makes no promise that the services at the bananabeachdirect.co.uk site will meet your requirements. bananabeachdirect.co.uk cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to email at email@example.com and we will attempt to correct the fault as soon as we reasonably can. Your access to the bananabeachdirect.co.uk site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. bananabeachdirect.co.uk will attempt to restore the service as soon as it reasonably can.
16. bananabeachdirect.co.uk right to suspend or cancel your registration
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the bananabeachdirect.co.uk site. The suspension or cancellation of your registration and your right to use the bananabeachdirect.co.uk site shall not affect either party’s rights or liabilities. Paragraphs 13 and 16 of these Terms and Conditions shall survive cancellation.
17. bananabeachdirect.co.uk’s liability
The bananabeachdirect.co.uk site is provided by bananabeachdirect.co.uk without any warranties or guarantees. You must bear the risks associated with the use of the Internet. (bananabeachdirect.co.uk site provides content from other Internet sites or resources and while bananabeachdirect.co.uk tries to ensure that material included on the bananabeachdirect.co.uk site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. bananabeachdirect.co.uk will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the bananabeachdirect.co.uk site. If bananabeachdirect.co.uk is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: incompatibility of the bananabeachdirect.co.uk Site with any of your equipment, software or telecommunications links technical problems including errors or interruptions of the bananabeachdirect.co.uk site unsuitability, unreliability or inaccuracy of the bananabeachdirect.co.uk site inadequacy of the bananabeachdirect.co.uk site to meet your requirements) To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the bananabeachdirect.co.uk site. Nothing in these Terms and Conditions shall exclude bananabeachdirect.co.uk liability for personal injury or death caused by its negligence.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
20. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
21. Intellectual Property
The content of the bananabeachdirect.co.uk Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the bananabeachdirect.co.uk site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the bananabeachdirect.co.uk site without written permission from bananabeachdirect.co.uk. No license is granted to you in these Terms and Conditions to use any trade mark of bananabeachdirect.co.uk or its affiliated companies including, without limitation, the trademarks of bananabeachdirect.co.uk
22. Governing law
The contract between us shall be governed by the laws and jurisdiction of Northern Ireland, Scotland, England and Wales.
23. Entire agreement
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. If you breach these Terms and Conditions and bananabeachdirect.co.uk ignores this, bananabeachdirect.co.uk will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. bananabeachdirect.co.uk shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act. The bananabeachdirect.co.uk site is owned and operated by bananabeachdirect.co.ukwho can be contacted at Banana Beach Limited, Park View Business Centre, Wibsey Park Avenue, Bradford, West Yorkshire, BD6 3QA. If you have any queries please contact firstname.lastname@example.org or call us on Tel: 01274 606 404.